Connect and customize service engagements

Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations. Exceed customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service energizes your service strategy and accelerates business transformation.

Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.

Features

Sales automation with CX Mobile app.
B2B service
Sales planning
Sales performance management
Partner relationship management
Configure, price, and quote
Subscription management
B2B commerce
Digital sales
Sales account data quality and enrichment
Customer data management
Smart content and authoring
Unified customer intelligence

Case Studies