Apolis Application Managed Services (AMS) services uniquely standout from a traditional model by not only delivering service level agreements and measuring through metrics, but also focusing on streamlining the business process and innovation. We offer complete life cycle technological services from strategy, design, develop, operate, and innovate with deep understanding of various industry-specific capabilities and client applications.
We have applications specialists with 28+ years of experiencing serving various customers from various geographic locations with onshore and offshore delivery capabilities and have built custom managed service solutions. We deliver technical and functional capabilities to the needs of business objectives. Our Enterprise Application Management Services group is responsible for maintaining client specific applications ranging from Enterprise Resource Panning (ERP), Systems/Applications integrations, custom applications development, business process automation, applications upgrade, applications consolidation, enterprise data and analytics.
Our customers benefit from custom and cost-effective solutions through various pricing models that fits their Capex and Opex budgets. We do understand transition from build to operate is important and there are different agencies serving at our customers. Our services include transitioning to respective groups with each of our solution builds.
Apolis AMS group will enable you to improve internal efficiency, increase user-satisfaction and free your internal IT team to focus on moving forward instead of constantly returning to existing or outdated technology.
Why small and medium business (SMB) customers work with our Application Managed Services team (AMS):
- Increase in the cost of maintaining applications
- Application issues during off hours that are unnoticed until they impact the business
- Lack of talented resources in supporting various ever evolving applications landscape
- The business process breaks whenever there is applications patching or application modifications
- Lack of visibility and control over applications
Apolis AMS Services value your IT operations:
01 - Responsiveness
Anytime, any day, our experts are available to provide services from our delivery centers either working your tickets or providing expert solutions to your enterprise business applications landscape
02 - Ownership
As an extension to your IT department, we work on your behalf, by taking actions related to your applications and taking accountability for them.
03 - Resourcefulness
Any need or issue with your applications, it is our responsibility to recommend and implement creative solutions
04 -Expertise
Our certified applications experts put their expertise and experience to work for you, so you do not need to hire experts in-house.
05 - Transparency
Through support tickets, weekly, monthly, and quarterly reviews we always keep you informed and strive for continuous improvement
Support Models:
1. Dedicated Support
Team of experts onshore and offshore delivery centers work diligently on a single client
2. Shared Support
Team of experts onshore and offshore delivery centers work on a pool of clients, leveraged with shared knowledge and provide innovation and cost-effective services
3. Hybrid Support
Mix of dedicated and shared support models
Apolis Knowledge Acquisition (KA) Methodology
Apolis follow a unique and proven Knowledge Acquisition (KA) methodology. This methodology is entirely driven by define, capture, measure, and report of various metrics as agreed by the customer. Apolis provide quality services and win the best customer ratings and customers experience with smooth operating applications.
Steady State Delivery methodology
We follow an efficient and proven methodology while delivering the services agreed.
