Client : The Client Location : Western United States

Introduction

The Client is a leading provider of interpretation and translation services, specializing in supporting healthcare, legal, and business sectors. The company offers high-quality services to help organizations effectively communicate with non-English-speaking individuals. The Client’s technological solutions are integral to its services, ensuring seamless integration of translation tools into various digital platforms. The company operates globally, with teams based in the United States.

Project Goals and Challenges

The primary objective of the engagement was to enhance the capabilities of The Client’s development team, particularly in areas that were identified as critical for the success of the main application. The Client had a need for specialized Ionic development expertise and robust automated testing practices. Their in-house team was primarily focused on other aspects of the product, which left a gap in these areas.

Apolis Solution

Apolis Offshore Services was engaged to provide strategic staffing and oversight of a team of six resources working on The Client’s application development. The project aimed to bolster The Client’s capabilities, particularly in Ionic development and automation testing, where there was an existing gap in expertise.
Apolis Offshore Services strategically deployed a team of experts to work in close collaboration with The Client’s in-house development teams. The resources were selected based on their extensive experience in Ionic framework development and automation testing.

1. Ionic Development Expertise: Apolis’ four Ionic Developers became a core component of The Client’s application development team. These developers not only contributed to the main application development but also brought much-needed expertise to optimize the existing mobile and web platforms. They worked on tasks such as:
   • Building new features and functionalities for The Client’s applications
   • Enhancing performance and improving user experiences
   • Resolving challenges related to cross-platform mobile development
   • Integrating features for better user interaction and accessibility
2. Automation Testing Excellence: The two Automation Testers deployed by Apolis were tasked with creating and executing automated test scripts for The Client’s core applications. This allowed The Client to:
   • Improve software quality through better test coverage
   • Reduce the manual effort required for regression and functional testing
   • Accelerate release cycles by providing faster feedback to the development teams
   • Ensure that final product was stable, reliable, and met the highest quality standards
3. Time Zone Coordination and Collaboration: Given the geographically dispersed teams, Apolis ensured a 4-hour overlap in working hours between the offshore IST and The Client PST. This overlap was crucial for:
   • Daily stand-ups and updates
   • Task assignment and prioritization
   • Continuous feedback and clarification of requirements
   • Ensuring that issues and bottlenecks were addressed in a timely manner

Key Aspects of the Engagement:

Apolis deployed a team of four Ionic Developers and two Automation Testers to work closely with The Client’s in-house development team.

• Team Composition:
  • 4 Ionic Developers: Specialized in building and optimizing mobile and web applications using the Ionic framework.
  • 2 Automation Testers: Focused on testing, ensuring the stability and reliability of the application through automation scripts.
• Location: Apolis resources were strategically placed offshore, with the team working remotely in coordination with The Client’s teams based across the US.
• Work Hours and Collaboration: Apolis’ resources provided a 4-hour overlap with The Client’s working hours in the Pacific Morning to ensure smooth collaboration, regular updates, and effective task assignment.
• Expertise: Apolis brought significant depth in Ionic development, filling a key gap in The Client’s development team and providing essential expertise in building mobile and web applications.

Results and Client Satisfaction

The deployment of Apolis’ resources had a profound impact on the project’s success. The Client’s team expressed high satisfaction with the contributions made by the Apolis offshore team. Key outcomes include:

• Depth in Ionic Development: The Client reported that the Apolis team brought a level of expertise in Ionic that had previously been lacking. This allowed them to overcome several technical challenges and significantly improve the functionality and performance of their applications.
• Efficiency in Automation Testing: The introduction of automation testing led to quicker release cycles, reduced manual effort, and higher software quality, resulting in more reliable applications being delivered to clients.
• Improved Collaboration: The 4-hour overlap between Apolis’ resources and The Client’s team ensured that all tasks were assigned efficiently, and that progress was constantly updated, improving project timelines and communication.

The Client also appreciated the high level of autonomy and professionalism demonstrated by the Apolis team. The offshore resources integrated seamlessly with The Client’s in-house team, contributing not just to technical expertise, but also to team morale and cohesion.