Hospitality industry was facing challenges connecting to individual guests, understanding their preferences and personalizing experiences.
It was challenging to leverage individual guest data to send custom offers and discounts.
Approach:
Engage uniquely with each guest by leveraging profile data and guest preferences to inform how your guest wants to interact with your property.
Provide information such as location data, dwell time, traffic patterns, weather and more to increase touch points
Leverage all historical purchase data across systems to help inform future purchase decisions and what messages guests are most likely to be interested in.
Result:
Apolis built a system that learns from the existing data to create a holistic view of guests on each property/ hotel that acts on data insights to personalize guest journeys with real time messages and experiences.
Apolis uses innovative approach to ensure that deliverables are robust, flexible, adaptable and have completeness of vision.
